Senior Audio/Visual Engineer

Position description

The Ninth Judicial Circuit Court is accepting applications for the position of Senior Audio Visual Engineer within Court Administration. This position provides senior technical expertise, system analysis, and direct A/V support for judges, judicial assistants, and court administration staff across the Orange County Courthouse and associated facilities.

The Senior Audio Visual Engineer provides advanced technical support for courtroom A/V systems, digital court reporting platforms, and virtual remote interpreting solutions as part of a team responsible for supporting these technologies. This role serves as an escalation point for complex technical issues and mentors A/V team members. The position requires strong analytical abilities, sound technical judgment, and a commitment to reliable, responsive technology services that support mission-critical judicial operations.

This position also provides requirements analysis and technical planning support for courtroom technology modernization initiatives. Responsibilities include evaluating existing systems, documenting operational needs, assessing proposed solutions, and providing recommendations that inform project scope, equipment selection, implementation planning, and acceptance testing.

Primary Responsibilities

• Provide advanced technical support for courtroom A/V systems, digital court reporting platforms, virtual remote interpreting solutions, video conferencing platforms, and related collaboration technologies used by judges, judicial assistants, and court staff.
• Provide senior technical leadership within the A/V team.
• Perform system configuration, integration, performance, reliability, maintenance, and creation of technical documentation across all supported systems.
• Analyze complex technical issues, perform root cause analysis, and implement corrective actions to restore service and reduce recurring problems.
• Serve as a senior technical resource and escalation point for A/V staff, providing hands-on assistance and guidance on advanced troubleshooting and system support.
• Mentor team members through practical instruction, knowledge sharing, technical reviews, and development of consistent troubleshooting practices.
• Gather and document business, operational, and technical requirements for courtroom technology modernization, translating user needs into clear system requirements and recommended solutions.
• Evaluate existing equipment, system dependencies, lifecycle needs, and support history to identify replacement priorities and opportunities for improvement.
• Support the Chief A/V Engineer and Audio Visual Services Manager by reviewing proposed designs, equipment specifications, vendor recommendations, and implementation plans; identify technical risks, dependencies, and potential impacts on court operations.
• Develop test procedures, perform system validation, document deficiencies, and provide technical findings to support project acceptance and transition to ongoing support.
• Perform and guide A/V equipment installations, configuration changes, upgrades, replacements, and preventative maintenance in courtrooms and related facilities.
• Work with vendors, contractors, and internal technology teams to investigate issues, evaluate technical solutions, and verify that systems meet documented requirements.
• Respond to support requests through phone, email, ticketing systems, and in-person assistance. 
• Document troubleshooting activities, resolutions, configurations, and procedures in accordance with IT service management practices.
• Provide on-site support at associated court facilities, with occasional after-hours and on-call support.

Qualifications

Education and Experience

• High School Diploma or equivalent required; coursework or a degree in audio-visual technology, Information Technology, engineering, or a related field preferred.
• Minimum of five years of professional A/V experience, including system installation, configuration, troubleshooting, and support.
• Demonstrated experience supporting complex A/V environments and contributing technical analysis to equipment replacement, system upgrades, or modernization projects.
• Experience mentoring technical staff and serving as an escalation resource for complex support issues.

 Technical and Analytical Skills

• Strong knowledge of A/V system design, integration, signal flow, configuration, testing, and maintenance.
• Ability to independently diagnose complex issues, identify root causes, and implement effective, lasting solutions.
• Ability to gather requirements, assess current systems, evaluate technical alternatives, and present clear findings and recommendations.
• Familiarity with video conferencing platforms such as Webex and Microsoft Teams, and other technologies that integrate with A/V systems.
• Ability to troubleshoot A/V connectivity and interoperability issues and work effectively with help desk, systems, and application support teams.
• Ability to develop and maintain system diagrams, configuration records, technical specifications, test procedures, and support documentation.

 Professional Competencies

• Excellent customer service skills and a professional demeanor when working with judges, judicial assistants, and court staff.
• Strong verbal and written communication skills, including the ability to explain technical issues to nontechnical audiences.
• Sound judgment in prioritizing support needs and minimizing disruption to court proceedings.
• Ability to work independently, manage competing priorities, and contribute effectively within a team that shares responsibility for all supported systems.
• Commitment to mentoring colleagues, sharing knowledge, and learning new technologies.

Working Conditions

• On-site position within secure courthouse facilities.
• May require occasional after-hours, holiday, and weekend support for hearings or system upgrades.
• Ability to lift, carry, and install technical equipment up to 40 lbs.