Manager of Systems and Technology

Position description

The Ninth Judicial Circuit Court is accepting applications for the position of Manager of Systems and Technology, a leadership role within Court Administration under the supervision of the Court Information Officer. This position provides strategic and operational oversight for the court’s enterprise systems, end-user support services, and application development efforts. The Manager of Systems and Technology ensures that technology services are reliable, secure, and aligned with the operational needs of judges, court staff, and justice partners. 

This role serves as a key bridge between frontline user support, backend infrastructure, and application development. The ideal candidate brings a balanced mix of technical depth, service-oriented leadership, and strategic planning experience within a complex, multi-site organization. A strong background in systems administration, service desk operations, cybersecurity fundamentals, and development lifecycle management is essential to supporting the court’s mission-critical systems. 

Primary Responsibilities 

• Provide leadership and operational oversight for the court’s help desk, systems administration, and application development functions at the Osceola County Courthouse. 

• Manage and continuously improve end-user support services, ensuring timely resolution of incidents, effective problem management, and high customer satisfaction. 

• Oversee the administration of server infrastructure, including virtual and physical servers, Active Directory, enterprise storage, backup, and disaster recovery systems. 

• Lead the planning, development, deployment, and maintenance of internally developed applications and integrations that support judicial and administrative operations. 

• Establish and enforce cybersecurity best practices and controls in alignment with state and judicial standards (e.g., NIST CSF, CIS Controls). 

• Coordinate system upgrades, patches, and enhancements across infrastructure, applications, and user environments with minimal operational disruption. 

• Supervise, mentor, and evaluate technical staff across multiple functional areas, fostering professional growth and accountability. • Implement and support ITIL-based service management practices, including incident, problem, change, and configuration management. 

• Collaborate closely with network, audio-visual, application support, and business stakeholders to align technology solutions with court needs. 

• Manage vendor relationships, software licensing, maintenance agreements, and support contracts. 

• Develop and maintain technical documentation, system diagrams, service procedures, and project plans. 

• Participate in strategic planning, budgeting, and lifecycle management for systems and applications. 

Qualifications 

Education & Experience: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

• Minimum five (5) years of progressively responsible IT experience, including systems administration, user support, or application development. 

• Minimum two (2) years of experience in a management or supervisory role. 

• Demonstrated experience managing help desk operations and enterprise systems. 

• Experience overseeing or coordinating software development, system integrations, or application lifecycle management. 

• Working knowledge of cybersecurity principles and secure systems design. 

Technical Skills: 

• Strong proficiency in Windows Server, Active Directory, Group Policy, and PowerShell. 

• Experience with virtualization platforms such as VMware or Hyper-V. 

• Familiarity with Microsoft SQL Server administration and application data dependencies. 

• Knowledge of Microsoft 365 and hybrid cloud environments. 

• Experience using mobile device management platforms. 

• Manage and support digital signage platforms used across the court facility, including system reliability, vendor coordination, and alignment with operational and public communication needs. 

• Experience with endpoint management, patching, and software deployment tools. 

• Understanding of application development concepts, change control, and release management. 

• Familiarity with ITIL practices and structured service management processes. 

Certifications (Preferred): 

• CompTIA Security+, Network+, or CySA+ 

• Microsoft Certified: Windows Server Hybrid Administrator or Azure Administrator 

• ITIL Foundation Certification 

• Certified Information Systems Security Professional (CISSP) 

• VMware Certified Professional (VCP) 

Working Conditions: 

• May require occasional after-hours, holiday, and weekend support for system upgrades. 

• Ability to lift, carry, and install technical equipment up to 40 pounds.